SpiceJet passengers traveling between India and the UAE faced significant operational disruptions on September 19, 2026. Here are the key details of the affected flights and passenger rights:
- Mumbai-Dubai flight SG5113 was cancelled.
- Kochi-Dubai flight SG5118 faced a delay of more than 15 hours.
- Dubai-Kochi route flight SG5117 was cancelled, with flight SG9117 listed as an alternative.
According to live flight-status data, flight SG5118 was scheduled to depart Kochi at 00:25, but was updated with an expected departure time of 15:30 and an estimated arrival in Dubai at 17:28. This follows recent instability, including disruptions on September 15 involving Delhi-Dubai flights SG5111 and SG5105, which were delayed for over 24 hours.
Passengers are urged to verify their PNR status, flight number, and reporting time via the official SpiceJet app, website, or customer service at +91 124 4983410 or +91 124 7101600. The airline has introduced a 'Change Assist' portal for passengers affected by these changes. SpiceJet's passenger rights policy entitles travelers on cancelled or significantly rescheduled flights (60 minutes or more early, or 120 minutes or more late) to an alternate flight or a full refund. For delays of two to four hours, refreshments are provided, while delays exceeding four hours include meals. In cases of significant delays, including those exceeding 24 hours or overnight delays of over six hours, hotel accommodations may be provided. Passengers with onward connections on separate tickets are advised to contact their other carriers and travel agents immediately, as SpiceJet's rebooking assistance primarily covers its own internal connections.
