In the UAE, your phone number is closely tied to important services like your Emirates ID and bank account. The thought of changing your mobile network provider can be overwhelming because it involves notifying your contacts and updating essential documents. But there’s good news! You can keep your existing phone number even when switching providers, thanks to the number portability service offered by the major telecom companies in the country.
What You Need to Know Before You Switch 📋
Requirements:
- Emirates ID: A copy of your Emirates ID is necessary to process your request.
- Salary Certificate: You’ll need to present your latest salary certificate, especially if you’re planning to get a postpaid plan.
- Minimum Salary for Postpaid Plans: A monthly salary of at least Dh2,500 is required.
How to Switch to du 🚀
You can visit any du store and get assistance from a customer service representative. If you prefer to handle things online, here’s how:
- Visit the du Website: Go to du.ae.
- Change Your Number: Click on ‘Change number to du’.
- Enter Your Mobile Number: Input the number you wish to bring to du.
- Select Your Plan: Choose between ‘Postpaid’ or ‘Prepaid’ mobile plans.
- Pick a Power Plan: Select from du’s monthly mobile power plans.
- Get Your SIM: du will deliver an activated SIM card to your doorstep.
You’ll receive updates on your request via SMS, or you can check the status by calling 800 CHANGE (800 242643).
How to Switch to e& 🔄
Similarly, you can head to any e& store for in-person assistance or handle it online:
- Visit the e& Website: Go to their website and click ‘consumer’.
- How to Switch: Scroll down to the ‘How to switch’ tab and click on ‘here’ to fill out the form.
- Customer Assistance: An e& representative will contact you to help with the process.
- Live Chat: You can also use the ‘Live Chat’ feature for immediate assistance.
Make sure your current service is suspended and all financial obligations are settled with your previous provider.
How to Switch to Virgin Mobile 📲
You can switch to Virgin Mobile through their website or mobile app:
- Website:
- Visit the Virgin Mobile website.
- Click “Transfer my number to Virgin Mobile”.
- Enter your current carrier number, create an account, and confirm your request.
- Mobile App:
- Sign up on the Virgin Mobile app.
- Tap on “My Numbers” and then select “Bring Your Current Number”.
- Provide your Emirates ID.
You will receive a temporary number while your transfer is being processed. It usually takes one business day if switching from e& and two business days if switching from du.
Costs Involved 💸
- du: No additional cost for prepaid plans; no activation fee for postpaid plans.
- e& and Virgin Mobile: Free to switch, but upfront payment is required for postpaid plans depending on your chosen plan.
